Year Round Power Equipment in West Hartford, CT Open now

Reviews about Year Round Power Equipment

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  May 30, 2020, by Natasha Lunin
  We have called YTPE to get our mower tuned up in early March. Asked how much it would be they said $159. We said ok, thank you, please schedule a pick up. They just kept calling us and saying, we're here to pick up where are you? Finally, our schedules aligned and they caught us at home whenever it was convenient for them, with several other units on their trailer. There is a $75/delivery fee they never disclose up front. We asked to look at our mower and call us if the work/labor/parts exceed the original quote of $159. Mark, the delivery man, personally promised my husband that he will do that and no additional work (aside from tune up) will be done without prior authorization from us. Four weeks went by, in New England you're never in a hurry to get your mover when the snow barely melted on the ground. So, Mark calls us four weeks after the original pick up and says your unit is ready and the cost is $490.73. We were shocked. My husband reiterated the original request to call up front if anything needed to be done for prior authorization, tune up was supposed to be $159. Mark said, you're right, you did ask for that. Let me call you back. He called back saying, look, nothing was done that wasn't expected. Tune up is $159, you needed a new belt and two new blades and we had to charge you for a few other small parts and labor to install it. It is all part of the tune up, and of course there is disposal fee and tax added to the overall cost. If this was all part of the tune up, then why did they not charge us $159? Bottom line, Mark dropped off the unit on Friday and brought the bill, in writing, detailing all the work performed. We again discussed the issue we had with their approach to service and delivery. Mark listened for a while and never apologized or suggested a solution to remedy the situation to keep us, as customers, happy. For example, he could have said, I'm sorry, you're right this is not how we should operate our business. Or, he could say, let me call my manager and see what we can do to keep you as customers and satisfied because we want you to come back. Or, he could say, I realize we didn't keep the end of our bargain, how about I offer you $100 off (or whatever) the invoice... would that work for you? None of that was said. Instead, Mark impatiently shoved the invoice into my hands and said, how about this: "I'm going to leave you your mower and we're even." He went to the trailer, drove the mower down to our back yard and left. As I'm sitting here today, I'm certain the YRPE will mail us the bill and continue to bill us until we pay. These business practices are not uncommon in the power equipment services. We experienced the same several years ago with Butler Power Equipment, who said that until we pay the price (300% above the original quote) they will not let us have our mower back. This type of business practice pushes consumers in the corner and requires them to pay a fee that was not only unexpected but also could have been avoided. They need to have their estimates approved prior to working on equipment to make sure that the clients are ready to pay for the work performed.